Privacy Policy

Privacy Policy

Effective Date: 01/05/2025
Website: www.motheringminds.uk
Operated by: Mothering Minds Ltd (Registered in England & Wales)

PLEASE READ THIS POLICY CAREFULLY. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE THIS WEBSITE OR OUR SERVICES.

Hello and welcome to Mothering Minds.

We review this Privacy Policy regularly to make sure it stays up to date with UK GDPR and Data Protection Act 2018 requirements. If you use our Website or services, please check back here now and then — this is your go-to guide for how your data is handled.

We also have a separate Confidentiality Policy, which will be covered in your first session if you access therapy or counselling through us.

1. ACCEPTANCE

By using our Website, booking services, or getting in touch with us in any way (whether by email, phone, social media or booking system), you accept this policy.

2. OUR COMMITMENT TO YOUR PRIVACY

When you share personal information with us, we understand you’re placing trust in us. We will always handle your data with respect and care. We follow all legal requirements to keep your data safe — no shady stuff.

3. ABOUT US

Mothering Minds Ltd is a UK-based platform offering mental health services including:

  • Psychotherapy and psychotherapeutic counselling matching and booking

  • Psychotherapy and psychotherapeutic counselling services

  • Workshops and events

  • Peer support groups

  • Free and paid mental health resources

We are registered in England & Wales.
Company number: 16491053.
If you have questions about data, contact us at: hi@motheringminds.com

4. WHAT WE COLLECT

We may collect the following types of personal information:

Identity and contact data:

  • Name

  • Date of birth

  • Email address

  • Phone number

  • Billing address

  • Emergency contact details

  • GP details (for therapy services)

Session and service data:

  • Records of sessions booked or attended

  • Therapists matched with

  • Workshop and event participation

  • Peer group participation

Financial data:

  • Payment details (handled securely by our payment processor — we do not store card details directly)

Technical data:

  • IP address

  • Browser type

  • Device information

  • Usage data (such as pages visited on our Website)

Profile and preference data:

  • Communication preferences

  • Feedback and survey responses

Special category data (sensitive data):

  • Health information relevant to your therapy

  • Information shared within therapy, counselling, or peer group spaces

  • Any additional sensitive personal data you choose to share with us to help us support you

5. HOW WE COLLECT YOUR DATA

We collect data directly from you when you:

  • Book sessions or services on our Website

  • Fill out a contact form

  • Email, phone, or message us

  • Attend therapy, workshops, or peer groups

  • Subscribe to newsletters or download resources

  • Provide emergency contact or GP details

We also use third-party systems to help us manage bookings and payments. All our partners are GDPR-compliant.

6. WHY WE COLLECT AND USE YOUR DATA

We use your personal data to:

  • Match and book you with therapists

  • Provide psychotherapy, counselling, and support services

  • Process payments for services

  • Communicate with you about your bookings and services

  • Send relevant updates or newsletters (only if you opt in)

  • Maintain necessary client records

  • Fulfil legal or regulatory requirements (e.g. safeguarding, financial accounting)

7. SHARING YOUR DATA

We do not sell your data.
We only share your data in the following situations:

  • With your matched therapist, where required to provide therapy or counselling

  • With facilitators of workshops or peer groups (for group admin purposes)

  • With service providers (such as our booking system and payment processor)

  • To fulfil legal obligations (for example, if we need to inform your GP or authorities in a safeguarding situation)

  • In the event that Mothering Minds Ltd is sold or merged — any new owner would still be bound by this policy

8. SENSITIVE DATA & CONFIDENTIALITY

If you use our psychotherapy or counselling services, we may collect and store sensitive data about your health and personal life. This data is only accessed by your therapist and relevant authorised staff where needed to deliver your care.

We treat this data with the highest level of confidentiality. Confidentiality exceptions (such as risk to life or legal obligations) will be discussed with you — see our Confidentiality Policy.

9. DATA SECURITY

We use secure systems to store your data and take steps to protect it from loss, misuse, or unauthorised access. However, no system is 100% foolproof. We recommend you avoid sharing highly sensitive information over email.

10. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access – request a copy of your data

  • Correction – ask us to fix incorrect data

  • Erasure – request deletion of your data (subject to legal requirements)

  • Restriction – request that we stop processing certain data

  • Data portability – request a transfer of your data

  • Objection – object to how your data is being used

To exercise any of these rights, please email us at hi@motheringminds.com.

11. COMPLAINTS

If you have concerns about how we are handling your data, please contact us first — we will do our best to resolve things.

If you remain unhappy, you can contact the UK’s Information Commissioner’s Office (ICO).
More information is at www.ico.org.uk.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we’ll update the Effective Date above and post the revised policy on our Website. Your continued use of our services will indicate acceptance of the updated policy.

Thank you

Thank you for taking the time to read our Privacy Policy. We’re committed to handling your data responsibly, so you can focus on accessing the support you need.