Terms of Service

Effective Date: 01/05/2025
Website: www.motheringminds.uk
Operated by: Mothering Minds Ltd (Registered in England & Wales)

1. Introduction

At Mothering Minds, we believe that having a clear understanding of the terms under which you access our services is key to creating a safe and transparent space for your wellbeing. These Terms of Service (“Terms”) set out the agreement between you and Mothering Minds Ltd (“we”, “us”, “our”), and cover your use of our website www.motheringminds.uk (the “Website”) and any services you access through it.

By using our Website and services, you agree to these Terms.

2. About Us

Mothering Minds Ltd is a UK-based platform supporting perinatal mental health through:

  • Psychotherapy and psychotherapeutic counselling matching and booking services

  • Psychotherapy and psychotherapeutic counselling services

  • Workshops and events

  • Peer support groups

  • Free and paid mental health resources

Our services are preventative and supportive in nature. We do not provide emergency or acute crisis services.

3. Confidentiality and Data Protection

Confidentiality is at the heart of our therapeutic work. It enables trust and supports the safety of your therapeutic relationship.

Our psychotherapy, counselling, and peer support services operate on a confidential basis to help you feel able to speak openly and honestly. In these spaces, sensitive personal experiences may be shared.

Confidentiality may only be broken in rare circumstances:

  • If there is a serious risk to your life or the life of others

  • If required by law or court order

Wherever possible, we will discuss this with you first and ensure you are fully informed. If it is not possible to discuss beforehand (for example, in an emergency), the therapist will use their professional discretion.

We comply with current UK GDPR and Data Protection Act 2018 in how we store, use and protect your personal data. For more details, see our [Privacy Policy].

4. Client Conduct

While we understand that our sessions may bring up strong emotions, threatening or abusive behaviour towards our staff, therapists, facilitators, or other clients will not be tolerated.

Such behaviour may result in:

  • The immediate ending of the session

  • Liability for the full session cost

  • Termination of access to our services

5. GP and Emergency Contact Details

We require all clients accessing psychotherapy or counselling to provide:

  • The name and contact details of your GP or

  • An emergency contact in your country of residence

We cannot begin therapy services without this information. Sessions booked without GP/emergency details may be cancelled and charged in line with our cancellation policy.

6. Suitability

Our services are designed to offer preventative, pro-active mental health support and personal development. They provide an opportunity to explore life pressures and promote wellbeing.

We are not able to support clients in acute mental health crisis or clients experiencing suicidal ideation.

If you are in crisis or need immediate help, please contact:

If we assess that our services are not suitable for your current needs, we will signpost you to alternative sources of support.

Our services are offered to adults aged 18 and over. If you are under 18 and seeking support, you can contact:

7. Bookings and Payment of Fees

  • Payment for psychotherapy, counselling, workshops, and events must be made in advance via our secure booking system or payment processor.

  • Fees for peer support groups (where applicable) are payable in advance.

  • For company or corporate packages, separate terms may apply.

8. Cancellation Policy

It is important to us that sessions work well for both you and your therapist or facilitator.

When a session is booked, that time is reserved exclusively for you. Late cancellations or missed sessions mean that this time cannot be offered to others.

Cancellation terms:

  • If you need to cancel, please provide at least 48 hours’ notice.

  • Cancellations with less than 48 hours’ notice, or missed appointments, will be charged the full session fee.

  • If a session is booked less than 48 hours in advance, cancellation will automatically incur the full fee.

Missed session fees will be charged to your card on file or deducted from any pre-purchased session package.

9. Disclaimer

The content of our Website is provided for information purposes only. While we take great care to ensure accuracy, we cannot guarantee that information is complete or up to date.

Nothing on our Website constitutes medical or crisis advice. Decisions based on information found here are your responsibility, and we do not accept liability for any outcomes.

10. Limitations of Liability

Mothering Minds Ltd does not accept liability for:

  • Loss of access to the Website due to technical issues

  • Any injury, loss, damage, or costs arising from use of the Website or services

  • Third-party links or external content

  • Technical difficulties related to a user’s device or internet connection

  • Viruses or data corruption arising from use of the Website or services

We also do not accept liability for outcomes of therapy or counselling services, which remain the professional responsibility of your individual therapist.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our Website with the updated Effective Date.

Continued use of the Website and services after changes are published indicates your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have questions about these Terms or our services, please contact:
Email: contact@motheringminds.uk
Registered address: [86-90, Paul Street, London EC2A 4NE]